Privacy Policy

1. Introduction

WalaLabs ("WalaLabs," "we," "us," or "our") operates walalabs.com and provides AI agent-as-a-service solutions. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

By accessing our website or using our services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.

For questions, contact us at: hello@walalabs.com

2. Information We Collect

Information You Provide

• Contact information (name, email address, company name) when you fill out our contact form or email us
• Billing and payment information processed by our payment processor (Stripe) when you purchase our services
• Communications and messages you send us
• Business information you share during our discovery and onboarding process

Information Collected Automatically

• Log data (IP address, browser type, pages visited, time spent)
• Device information (device type, operating system)
• Usage data about how you interact with our website
• Cookies and similar tracking technologies (see Section 7)

3. How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process transactions and send billing-related communications
• Respond to inquiries and provide customer support
• Send administrative information (service updates, policy changes)
• Design, build, and manage your AI agent
• Improve and optimize our website and services
• Detect and prevent fraud and abuse
• Comply with legal obligations

We do not sell your personal information to third parties.

4. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Third-party vendors who assist us in operating our website and providing our services (e.g., cloud hosting providers, payment processors, email providers). These parties are bound by confidentiality obligations.
• Payment Processing: Stripe processes payment card information. WalaLabs does not store full payment card numbers. Stripe's privacy policy governs their handling of your payment data.
• Legal Requirements: When required by law, court order, or government authority, or to protect our rights, property, or safety.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred. We will notify you of any such change.

5. Data Retention

We retain your personal information for as long as necessary to provide our services and fulfill the purposes outlined in this policy, unless a longer retention period is required by law. When you cancel your subscription, we will delete or anonymize your personal data within 90 days, except where retention is required for legal or financial compliance purposes.

6. Data Security

We implement appropriate technical and organizational security measures to protect your information, including encryption in transit (TLS) and at rest, access controls, and regular security reviews. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Cookies

We use cookies and similar tracking technologies to operate our website. These include:

• Essential cookies: Required for the website to function.
• Analytics cookies: Help us understand how visitors interact with our website.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of our website.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Object to or restrict processing of your data
• Data portability
• Withdraw consent where processing is based on consent

To exercise any of these rights, contact us at hello@walalabs.com.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us immediately.

10. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a new "Last updated" date. We encourage you to review this policy periodically.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, contact us at: